AMD issues with Windows 10

Some machine with AMD video shipsets will seem very slow to turn on the screen on startup and after wake from sleep. This seems to fix it!

AMD power saver If you have an AMD graphics card, there is one more step you can try. Go to the Start Menu and type "regedit". Open regedit and click the Edit button at the top of the screen, then click on Find. Type "EnableULPS" and click "Find Next". EnableULPS will be highlighted in the list of registry options.

[Windows 10 - disable ULPS in Regedit] Double click it, and change the value from 1 to 0. This will disable a power saving feature that switches off your dedicated graphics card when it's not needed and this will mean your laptop consumes more battery power, so only do this if your laptop spends most of its time plugged in.

OneDrive for Business troubleshooting

Clive Start [cid:image001.gif@01D1A967.FA828B40]all over IT Limited

p 0800 683748 e www.alloverit.nz

From: Clive Start Sent: Sunday, 8 May 2016 9:08 PM To: Bill Jackson Subject: FW: SRX616050891454247ID - We cant get the initial sync started

Useful stuff here re OneDrive for Business.

Had to raise a support request to get OneDrive syncing for DMD.

Ultimately, he had me sign out of the account Word was signed in to (Angela's Microsoft ID, not the Office 365 one) and then to sign in with the Office 365 one. He had me go the Sharepoint URL and click Sync again, and run the download. Then, he had me go to the non-Business OneDrive icon, right-click on it and go to Settings. Click Add a Business Account. Add the Office 365 one and it worked.

Regards, Clive

Clive Start [cid:image001.gif@01D1A967.FA828B40]all over IT Limited

p 0800 683748 e www.alloverit.nz

From: Microsoft Customer Support [] Sent: Sunday, 8 May 2016 7:50 PM To: Clive Start >; sameer mulla >; Cc: nikhil ghatge >;;; spo-weekendendorsement <> Subject: RE: SRX616050891454247ID - We cant get the initial sync started

Good Evening Clive,

It was a pleasure assisting you on the technical issue encountered with SharePoint Online/One Drive For Business.

I am providing you with a summary of the key points of the case for your records. If you have any questions please feel free to call me; my contact information is listed below. Based on our last communication, it appears that this CASE # 616050891454247 is ready to be closed.

Thank you for choosing Microsoft.

Issue Description - Unable to sync with One Drive For Business.

Case Scope - Once you are able to sync One Drive For Business we will consider the issue to be resolved. Also during the course of troubleshooting if we do come across any 3rd party customization or technical issue that is out of Microsoft SharePoint Online support boundaries, we will work on best effort basis towards resolving the reported issue.

Issue Resolution - We resolved the unable to connect error by signing out the existing user from Office2013/2016, we than signed in the user Andrew utilizing the Manage Account option in Office. Once the user was signed in, we navigated to One Drive For Business document library and setup sync with the New Generation Sync Client for One Drive and as confirmed the sync was initiated without any issues.

For reference I am copying couple of articles and generic action plan to resolve One Drive For Business issues -

One Drive For Business Generic Action Plan -

Note - Please backup all your data before proceeding with the action plan.

Verify if it is One Drive Personal or One Drive for Business that is installed on your laptop. If it is One Drive Personal it won't accept your O365 credentials.

Check the amount of free space available on your laptop and if it sufficient to sync all the data.

First and foremost try the interactive One Drive for Business troubleshooter -;en;3790&showpage=1

ODB issue based troubleshooting -

If following the interactive troubleshooter does not resolve the sync issue than uninstall all versions of One Drive from the computer - Reboot the computer - and run the following Fix IT Tool to automatically clear One Drive for Business cache -

Download and install One Drive for Business from Office365 Portal.

One Drive For Business important Article - . I would strongly advise you to go through the aforementioned article since it lists almost all the issues you might encounter while working with One Drive for Business and their resolution.

Sync OneDrive for Business or site libraries to your computer -

One Drive for Business limitations - ;

One Drive Do's and Don'ts

Do's :-

1) You can have access to your documents 24/7. Read and edit while you're offline.

2) Try to sync few folders at a time using OneDrive for business so as to avoid congestion of files on the cloud.

3) Can upload any file, size less than 10 GB.

4) You can sync up to 20,000 items in your OneDrive for business library, including folders and files.

5) You can sync up to 5,000 items in other SharePoint libraries, including folders and files. These are the libraries you find in various SharePoint sites, such as team sites and community sites.

6) In any SharePoint library, you can download files of up to 10 GB.

7) File names can have up to 128 characters.

8) Folder names can have up to 256 characters.

9) Folder name/file name combinations can have up to 260 characters.

10) If you have a file, folder, or combination that exceeds the limit, the item will remain in the synced library folder, and an error icon will appear on the item to tell you that there's a sync problem.

11) Periodically review the documents you're storing in your OneDrive for business, and delete documents you no longer need. Note that when you delete documents, you also need to empty the recycle bin if you also want to reclaim the storage space.

12) If you're planning to share a document, and you expect people to discuss it and work on it together, you could store the document on a team site or community site, places where selected people gather with a specific sense of purpose.


1)Do not try to upload any file, size more than 10 GB.

2)You cannot upload files with names that contain any of the following characters: \ /:* ? " < > | # { } % ~ & ( )

3) You cannot upload OneNote files, or files with a *.tmp or *.ds_store extension. Additionally, you cannot upload desktop.ini, thumbs.db, or ehthumbs.db

4) Additionally, you cannot upload types of files that are blocked on the SharePoint site.

5) If your organization is running SharePoint Online, the default list of blocked files is fixed and can't be changed.

6) Do not use the period character consecutively in the middle of a file name. For example, "" is invalid.

7) You cannot start a file name with the period character.

8) File names cannot be longer than 128 characters

9) You cannot use the period character at the end of a file name

10) Many other symbols are not recommended such as $^()-_=+[]`!

11)Avoid using nested folder (i.e folders within folder) structure while uploading files. You can split your file structure into multiple document libraries then you can work around the sync limitations. Shorten the file names, and go for a flatter folder architecture

Microsoft has introduced the new application for OneDrive for business sync (New Gen sync application

  • It's not a new application altogether (the OneDrive application on the machine is been modified with adding some registry files to add the business account)

  • If you have Consumer OneDrive application on the machine jump to step 3

Here are the steps required to setup the NGSC (next generation sync client) on windows machine:-

  1. If you are currently syncing the OneDrive for Business Documents library, then you may stop the sync. No need to stop syncing any other libraries.

  2. Download NGSC Sync Client and it will open the setup screen. Close it down.

  3. Now, go to Start and search for OneDrive (not OneDrive for Business).

  4. This will open the OneDrive consumer screen where you need to click on Sign In.

  5. Add your Office 365 email address and password and click on Sign In.

  6. This will create two folders called "OneDrive - Personal" and "OneDrive - Microsoft" within your Windows Explorer.

  7. Click on Next and you would see your list of folders (allowing you to do a selective sync).

  8. Select the ones you want to sync and click on Open your OneDrive for Business folder to see all the synced files.

How to install New Gen Sync app on Windows machine

How to install New Gen Sync app on Mac machine

Things to remember:-

  1. The NGSC sync client only works on

a. Supported operating system - Windows 7, Windows 8, Windows 10, Mac OS X and Mac OS X 10.9 and higher

b. Not supported on Windows Vista and Windows 8.1 (Windows 8.1, this support will be added in the first quarter of 2016).

  1. The NGSC can only sync the OneDrive for Business Documents library. Any additional document libraries created within the OneDrive for Business section or within the Team Sites need to be synced by our old faithful OneDrive for Business sync client.

  2. The NGSC has removed the 20,000 file limit. Now you can sync unlimited number of files (Possible restriction : 3 million files).

  3. The maximum file upload size has now been increased from 2 GB to 10 GB per file.

  4. The NGSC does not utilize caching. A document uploaded uses an encrypted connection directly to the server in order to upload a document.

  5. In case of stuck sync, try moving the items to the desktop and back to the sync location to resolve the issue.

  6. SharePoint Document Library sync:

a. This capability will be added in future releases; we will communicate timelines for this support in the first quarter of 2016. The Next Generation Sync Client will work side by side with the existing sync client (groove.exe) for customers who require sync for both OneDrive for Business and SharePoint document libraries.

b. Feedback to get the feature to sync SharePoint team site - you can still continue to use old OneDrive for Business sync app to sync SharePoint libraries.

Additional Information -

SharePoint Online Video Training -

SharePoint Online Administration Guide in Office 365 for enterprises -

Feature and subscription availability chart -

Manage site collections and global settings in the SharePoint admin center -

Create or delete a site collection -

Create Document Library / Site -

SharePoint Permissions Explained -

Assigning Admin Permissions -

Editing List & Library Permissions -

User specific permissions for sites based on SharePoint - ;

External Sharing - ;

Map Network Drive in SharePoint Online -

Recycle Bin In SharePoint Online -

5000 item limit in SharePoint Online List/Library -

Product Feedback link:

O365 Product Feedback and O365 Uservoice

Meeting and exceeding your expectations are my top priorities. I look forward to working with you again on another Microsoft support case. Wish you a pleasant evening!


Sameer Mulla

SharePoint Online Support Engineer

CSS Americas - Business

Office: +1-425-704-3638 Ext. 9364780

Work Hours: Friday - Tuesday: 09:00PM(EST) - 6:30AM(EST)

Umang Parikh

Nikhil Ghatge

SharePoint Online Technical Lead

CSS Americas - Business

Office: 425-635-2998 Ext. 64175

Work Hours: Sunday - Thursday: 09:00PM(EST) - 6:30AM(EST)

Manager - SharePoint Online

CSS Americas - Business

Office: +1-425-704-3638 Ext. 9365118

Work Hours: Sunday - Thursday: 09:00PM(EST) - 6:30AM(EST)

United States/Canada: +1-425-704-3638 | UK : 0808 2349667 | Ireland : 1-800-760647 | India: 1800 266 3050 | South Africa : 080-09-83720

For callback request: Mail to SharePoint Online Duty Managers with preferred call back time and date with Time Zone

Excel spreadsheets opening blank (DropBox)

Just had this problem today and found a relatively simple fix for it – run Office 365 Quick Repair!

If you search this problem you will also find this suggestion for changing a setting in Excel, I did NOT have to do this:

1) Open Excel > click on File > Options > section Advanced.

2) Under General section > select the checkbox for Ignore other applications that use Dynamic Data Exchange (DDE) > OK.

3) Now try opening the Excel file from Dropbox and verify the result.

OneDrive for Mac OSX

I case anyone else is silly enough to want to get this working, there are currently a couple of tweaks needed to get this working on a Mac, documented here:

Lets keep this blog going!

You receive a "The User Profile Service failed the logon" error message


When you log on to a Windows 7-based or a Windows Vista-based computer by using a temporary profile, you receive the following error message:

The User Profile Service failed the logon. User profile cannot be loaded.


Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you try to log on. Before you follow the methods here, try restarting your computer and logging on with your user account again to resolve the issue. If you restart your computer and it does not resolve this issue, use the following methods to resolve this issue.

Note You must be able to log on to an administrator account to fix your user profile or copy your data to a new account. Before you resolve the issue, log on to Windows by using another account that has administrative permissions, or restart in safe mode to log on with the built-in administrator account. For more information about how to start in safe mode, visit the following Microsoft website:

Start your computer in safe mode

Method 1: Fix the user account profile

To fix the user account profile, follow these steps:

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 How to back up and restore the registry in Windows How to back up and restore the registry in Windows

  1. Click Start, type regedit in the Search box, and then press ENTER.

  2. In Registry Editor, locate and then click the following registry subkey:

HKEYLOCALMACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

  1. In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.

  2. Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error. Description: Description:

. If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with .bak, you have to rename the .bak folder. To do this, follow these steps:

a. Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER. Description: Description:

b. Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER. Description: Description:

c. Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER. Description: Description:

. If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

  1. Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK. Description: Description:

  2. Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK. Description: Description:

  3. Close Registry Editor.

  4. Restart the computer.

  5. Log on again with your account.

For other methods should this not work, please follow this link

Macs with browser pop ups

I recently had an iMac running 10.10.3 with invasive pop ups every time you tried to click on a link or open a new tab in both Safari and Firefox.

I tried disabling Extensions first, and there were a few suspicious ones, This did not help, so I searched around and found the method below, which DID work! ———— You may have installed the "VSearch" trojan, perhaps under a different name. Remove it as follows. Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one. Back up all data before proceeding. Triple-click anywhere in the line below on this page to select it: /Library/LaunchAgents/com.vsearch.agent.plist Right-click or control-click the line and select Services ▹ Reveal in Finder (or just Reveal) from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password. Repeat with each of these lines: /Library/LaunchDaemons/com.vsearch.daemon.plist /Library/LaunchDaemons/com.vsearch.helper.plist /Library/LaunchDaemons/Jack.plist Restart the computer and empty the Trash. Then delete the following items in the same way: /Library/Application Support/VSearch /Library/PrivilegedHelperTools/Jack /System/Library/Frameworks/VSearch.framework ~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin

Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one. From the Safari menu bar, select Safari ▹ Preferences... ▹ Extensions Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those. Reset the home page and default search engine in all the browsers, if it was changed. This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future. You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software. *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select Go ▹ Go to Folder... from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Windows Update error 8020000E after cloning drive

I have just working on a system with a cloned drive and Windows Updates failed consistently with this error.

I found this article and applied the fix and now seems OK.

Also a good way to know to clear out Windows Updates when things get stuck!

Windows Update Error 0x8020000E

The definition of error code 0x8020000E is as follows:

BGEVOLUME_CHANGED - The destination volume has changed. If the disk is removable, it might have been replaced with a different disk. Reinsert the original disk and resume the job.

This can happen if partitioning has been changed, resized, cloned, or otherwise modified. To resolve this problem attempt clearing the Windows Update cache, and then Check for updates again.

How to clear the Windows Update cache… 1. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator. 2. Click Continue or provide Administrator credentials as needed. 3. In the Command Prompt window type the following and press Enter after each line: net stop wuauserv ren %windir%\SoftwareDistribution SoftwareDistribution.OLD net start wuauserv exit 4. Now click Start, click All Programs, and then Windows Update. 5. Then click Check for updates, and attempt reinstalling the failed update.

Help with printer driver hell

Stop the print Spooler service

Delete everything from: C:\Windows\System32\spool\PRINTERS.

Reboot the computer.

In the registry; HKCU > Printers > Connections

Delete the printers. Go to HKLM > SYSTEM > CurrentControlSet > Control > Print > Providers > LanMan Print Services > Servers > Printers > <Printservername>

Delete the printers.

Reboot the computer.

Re-install the printer with New Drivers.

Clive Start

all over IT Limited

p 0800 683748


Minecraft mod installation

This outlines just one way to mod minecraft as there are other ways as I am aware, this way worked for me and importantly applied the mod to all current game saves.

To install a mod for minecraft you need to have 3 things, minecraft installed on your machine, forge installed on your machine, and the downloaded mod file AND importantly all of these things have to be for the correct version of minecraft.

Minecraft game download here:

Forge Download here: (please exercise caution here as there are many ways to download spyware if you are not careful)

Forge mods here:

So here is how I did it

  1. Went and found the desired mod first and worked out what version of minecraft (1.7.10, 1.8.1 etc) it was made to work with....and downloaded it.....took a note of the version.
  2. Installed the latest version of minecraft and then once logged in opened the launcher and clicked edit profile (bottom left corner) and changed the version of minecraft to the appropriate version that matched the mod.....and then started minecraft and then closed it.
  3. Installed Forge by double clicking the jar file.
  4. Ran minecraft again this time changing the profile (bottom left) for Forge....then closed minecraft.
  5. Moved mod jar file into the minecraft mods folder (in roaming %AppData% folder called .minecraft) 
  6. Ran minecraft under forge profile and the once in went to mods and checked that it was active.

This did the trick for me, however I had a few mod files that did not seem to work and a few false starts with the version of forge not being the right one.

One IMPORTANT point I will make is please make a copy of the users .minecraft folder in %AppData% before doing any of this as people are not going to be happy if you delete all of their saved games.

I hope that helps



Permanently disable "Get Windows 10" Using Registry Editor

The following Registry tweak will disable "Get Windows 10" app and its Taskbar icon permanently:

  1. Type regedit in RUN or Start search box and press Enter. It'll open Registry Editor.

  2. Now go to following key:


  1. Create a new key under Windows key and set its name as GWX

So the final key path would be:


  1. Now select GWX key and in right-side pane create a new DWORD DisableGWX and set its value to 1


  1. Close Registry Editor and restart your computer to take effect.

It'll permanently disable "Get Windows 10" app and will also remove its icon from Taskbar.

In future, if you decide to re-enable the app and its icon, simply change value of DisableGWX DWORD to 0 or delete the DWORD.

A registry script file will be placed in Drop Box to enable / disable use of the 'get windows app' more easily

Standard Procedure for installing and testing EOP units

EOP units should not be installed behind surge protectors if at all possible. I believe the electronics in the surge protectors can interfere with the signals the EOP units use.

Install send and receive units in a proximity where we would expect them to work OK first - within the house or something like that. Connect your Netbook with a CABLE to the receiving unit - assuming here that the sending unit is connected to the modem/router. Test ping times from your Netbook to the router using ping -t . Leave it running for a few minutes to make sure the link is stable.

After testing to get this benchmark, move the remote unit to where it is needed and re-test with ping using the same cable connection. Look at the ping times - if they are reasonable and it stays stable then go ahead and set up the wireless on the remote unit and test it (assuming it is a wireless unit!). Ping times can vary but I believe they should be below 50ms and there should not be any packet drops.

We can also use the NetUptime Monitor program on your Netbooks as a persistent ping tester so please remember to set this running at any job where you are having connection stability issues. This will track and log failures over time better than a simple ping test.

Libre Office

I have been using Libre Office instead of Open Office for a few installations now and I want us to standardise on this as our recommended free alternative to MS Office.

Couple of advantages I am aware of:

1) reads old MS Works files (yes some customers do still have these!)

2) can save in MS Office XML formats (.docx, .xlsx etc).

Download Windows and Mac versions on to your portable media so you have them handy.

When you install it please make sure of a couple of things:

1) Set the default file saving formats to MS Office files - go into Preferences (Mac) I think its Options in Windows and set up the default File Formats for Text, Spreadsheet and Presentation as XML. Uncheck the Warn box!

2) make sure Libre Office is the default program for appropriate file types - Control Panel, Default Programs in Windows, use one of these methods for OS X if it has not already set the default (test it first!)


iCloud SMTP

The iCloud Mail outgoing SMTP server settings for sending mail from any email program (or email service) are: iCloud Mail SMTP server address: iCloud Mail SMTP user name: Your iCloud Mail email address (Do include the domain name—what follows "@" in your iCloud Mail address; if your iCloud Mail email address is "", for instance, do use "" as the user name.) iCloud Mail SMTP password: Your iCloud Mail password or an app-specific password (with two-step authentication enabled) iCloud Mail SMTP port: 587 iCloud Mail SMTP SSL/TLS required: no iCloud Mail SMTP STARTTLS required: yes