Rates Billing and Payment

We want to keep our charges competitive and simple.  We charge a flat hourly rate with a minimum fee to help offset our fixed expenses. We have an excellent system for tracking our time so you will only be charged for exactly the amount of time we spend on your job (beyond the minimum fee) with no rounding up.

At the end of your appointment, we will review what we have done with you and produce a detailed job sheet.  We will take payment by EFTPOS, credit card, cash or cheque (processing fee of $5 applies for cheques) or arrange for an Internet Banking transfer with you.  We will then e-mail you a copy of the job sheet as receipt of payment before we leave.

If you are a small business, home business or regular customer we will be happy to discuss invoicing and billing arrangements with you. We use the Xero accounting system (supporting Kiwi innovation!) so if you do too, then we can make things very straightforward.

All rates quoted to private individuals are inclusive of GST.  Rates to GST-registered traders will have GST added, e.g. a standard on-site visit will be charged at $110+GST per hour.

Terms and Conditions

Warranty Information


New rates effective from 24 January 2017 are:

Minimum call-out

Charge applies to visits up to 45mins in length - $85.00


On-site visit hourly charge

For work completed on the customers premises - $110.00/hour

(Charge per minute after initial 45-minute period has been completed $ 1.83/min)


Off-site work hourly charge

For work completed away from customers premises - $90.00/hour

(Charge per 15 minute interval for time worked - $22.50/15 min)


Gold Card Discount

We are proud to partner with SuperGold to offer discounts to cardholders.  This applies to SuperGold and SuperGold Veteran cardholders. We offer a 10% discount off our onsite hourly rate for all appointments and in addition, there will be special offers that run from time to time.

Please present your card to our technician at the visit to take advantage of the discount.